At Midnight Life, we are committed to providing products of the highest quality and 120% satisfaction guarantee. We offer a 30-day warranty for manufacturing defects. However, it is crucial to consider certain aspects before requesting a return.

Conditions:

  • The 30-day warranty applies exclusively to products with manufacturing defects.
  • The warranty will not apply if the product is found to be used, dirty, missing accessories, or in poor condition.

Products with body part Contact:

  • As our product range includes items designed for contact with the human body, we do not accept returns or exchanges for reasons of hygiene and safety.
  • Products like: Lingerie, Lube, Anal Toys, Vibrators/Dildos...

Important Recommendations:

  • We strongly advise you to inspect your purchase thoroughly before use.
  • In the event of detecting any manufacturing defects, kindly contact our customer service within 30 days of receiving your order.

We appreciate your understanding and cooperation with our warranty and return policy. We are here to ensure your satisfaction and address any issues that may arise.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

For more information or to initiate the return process, please contact our customer service team.